Happily Welcoming New Clients!

Your Pet's First Visit

A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare. 

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Your veterinarian will examine your pet from nose-to-tail, looking for things like heart murmurs, ear infections, and/or parasites. Your vet can also provide pet-proofing tips, training assistance, and parasite protection recommendations. 

Before Your First Appointment
  1. Complete the New Client Form prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples, if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Appointment Policies

​Please arrive 10 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 15-20 minutes ahead of your appointment.

While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

"I can't say how grateful I am to North Pole Veterinary Hospital! They treat ALL of my dogs as if they were their own; with genuine concern and compassion. I had the misfortune to lose a dog to seizures and was amazed at the lengths they went to research any/all new treatments available to save him! When I first moved here I had visited a couple of other clinics in town and was treated rudely by their desk staff and as a number by the Vet. I believe North Pole has accumulated the best group of Vets and Techs in all of Fairbanks and have loved to watch the business grow and expand to what is is today. The new remodel is so contemporary and absolutely beautiful! I'm so thankful they were able to stay open and NOT close during the remodel, or Covid, because God knows I needed them a few times during!Professional and courteous staff, large number of vets on staff allowing appointments to be scheduled sooner. I know people who drive 40 miles and past all other clinics in town to come to this hospital, it's THAT good!"

Tamara J.

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